I've read postings on a few blogs about the trials and tribulations of trying to expand the use of technology in a corporate environment. And I've experienced some of that myself. First, it's the IT department -- you can't let that stuff behind our firewall! Or my favorite: people won't use it for work; they will just waste time playing on it. Then there is upper management and their need for control -- we can't let people post information without having it reviewed and approved! Finally, there is the legal department -- uncontrolled information can cause all kinds of legal problems.
My experience in this class has taught me anything, it has taught me that using technology takes a lot of time. Time to locate information. Time to write it. Time to read what others wrote. Why do we think that so many people at work have so much extra time that they would "waste" it just playing with technology?!
Yet they all say no to technology. No. No. No.
Today I got a yes.
My boss and I were talking about broadening how we deliver training and she agreed that podcasts would be great for our claims associates who spend so much time driving. She sees it as something we should definitely pursue.
She said yes.
Wow!
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1 comment:
Congratulations on that! I can totally relate to how the people who have a say in the decisionmaking process are the ones who are most reluctant to change. Though sometimes convincing, persuasion, and patience can win them over. And other times, sadly not.
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